Shipping policy

Shipping Policy

AB￣BC is committed to providing a simple and reliable shopping and delivery experience. At present, our online store only offers local delivery within Hong Kong, and all orders are delivered by SF Express.

1. Hong Kong Local Delivery

All orders are currently delivered only to valid addresses within the Hong Kong.

International shipping outside Hong Kong is not available at this stage.

If we expand our delivery coverage in the future, the relevant arrangements will be updated on our website.

2. Shipping Fees & Free Delivery

Our current Hong Kong local delivery charges are as follows:

Orders with a net value of HK$300 or above: Free standard local delivery
Orders with a net value below HK$300: HK$50 local delivery fee

The free shipping threshold is calculated based on the final merchandise value of each order after any discounts, promotional codes or other offers have been applied.

If the net order value falls below HK$300 after discounts or promotions are applied, a HK$50 local delivery fee will apply.

The final applicable shipping fee will be displayed at checkout before payment is completed.

3. Residential & Remote Area Delivery

For standard residential addresses in Hong Kong, the applicable standard delivery charges and any SF Express residential surcharge will be covered by AB￣BC.

If the delivery address is located in a remote area, outlying island or other special delivery area as defined by SF Express, any applicable remote area surcharge is not included in our free standard delivery offer and will be borne by the customer.

Where applicable, such additional charges may be payable directly to SF Express upon delivery or collected in accordance with the relevant delivery arrangement.

Remote area classifications, applicable surcharges, payment methods and delivery arrangements are subject to the latest service coverage and charges published by SF Express.

4. Order Processing & Dispatch

Once payment has been successfully received and your order has been confirmed, we will generally process, pack and dispatch your order within approximately 1–3 business days.

Business days do not include Saturdays, Sundays or Hong Kong public holidays.

Processing and dispatch times may be extended during promotional periods, festive seasons, periods of high order volume or other exceptional circumstances.

5. Estimated Delivery Time

Once your order has been dispatched, delivery by SF Express is generally expected within approximately 1–3 business days.

Actual delivery times may vary depending on the delivery location, courier arrangements, weather conditions, traffic, public holidays, order volume or other circumstances beyond our reasonable control.

The above delivery timeframe is provided as an estimate only and does not constitute a guaranteed delivery date.

Actual delivery arrangements and transit times are subject to the latest service information provided by SF Express.

6. Order Tracking

Once your order has been dispatched, you will receive an SF Express tracking number.

You may use the tracking information provided to check the latest delivery status of your order.

Tracking updates may vary depending on the SF Express system and actual courier arrangements.

7. Delivery Address & Contact Information

Please ensure that the following information is complete and accurate before placing your order:

Recipient name
Contact phone number
Full delivery address
Building, floor and unit details, where applicable

Customers are responsible for ensuring that all delivery information provided is accurate and complete.

If you notice an error in your delivery information, please contact us as soon as possible at support@abandbc.com.

If your order has not yet been dispatched, we will do our best to assist with updating the delivery details. However, once an order has been handed over to SF Express, we may not be able to change the delivery address or delivery arrangement.

Any additional costs resulting from incorrect, incomplete or invalid delivery information provided by the customer, including redelivery or returned shipment charges, may be borne by the customer.

8. Unsuccessful Delivery

If SF Express is unable to complete delivery due to circumstances including:

No one being available to receive the order
The recipient being unreachable
An incorrect or incomplete delivery address
The recipient refusing delivery
Other delivery failures caused by the recipient

SF Express may arrange another delivery attempt, contact the recipient to make alternative delivery arrangements, or return the shipment.

If redelivery is required, any additional shipping or related charges may be borne by the customer.

9. Delivery Delays

We will make reasonable efforts to ensure that orders are delivered within the estimated timeframe. However, delivery may be affected by circumstances beyond our reasonable control, including but not limited to:

Severe weather
Public holidays
Traffic or logistics delays
SF Express operational or delivery arrangements
Promotional periods or sudden increases in order volume
Other unforeseen circumstances or events beyond our reasonable control

If your order is significantly delayed, please contact us and we will assist in following up on the delivery status where appropriate.

10. Lost or Damaged Shipments

If your order appears to have been lost in transit, or if you receive a product that is visibly damaged or leaking during delivery, please contact us as soon as possible and provide:

Order number
Recipient name
Details of the issue
Photos of the product and outer packaging, where applicable

We will review the circumstances and assist with the appropriate follow-up in accordance with our Return & Refund Policy.

11. Contact Us

If you have any questions regarding your order or delivery arrangements, please contact us at:

Email: support@abandbc.com

Customer Service Hours:
Monday to Friday, 10:00 AM to 6:00 PM (Hong Kong Time)
Closed on Saturdays, Sundays and Hong Kong public holidays

We generally respond to enquiries within 3 business days.

12. Changes to This Policy

We may update or amend this Shipping Policy from time to time to reflect changes in logistics arrangements, operational requirements, delivery coverage or other reasonable business considerations.

Any revised version will be published on our official website, and the latest version displayed on the website will apply.